Monday, September 24, 2007

Hotfixes - what the publisher calls an 'oopsie'

We got to the bottom of the Symantec Backup Exec 11d problem with random Exchange Server mailboxes not getting backed up properly. It looks like they are being backed up - they just don't show up as a selectable mailbox when you try to restore them. The solution is to make sure you have installed all the latest hotfixes, which requires a reboot of the media server. Oh, and make sure you push out the remote agent to the Exchange Server. This is critical to making it work. Here are the reference documents: and

I know, this is boring stuff, but such is the life of an IT Manager. It can get real exciting when an executive calls and wants his deleted mail items restored and you discover that you are unable to do so because you haven't kept your backup software patched.

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